Westmonth Independent Station Platform After-Sales Service Rules

Version: August 2025

Latest Revision: August 5, 2025

Effective Date: August 5, 2025

I. Applicable Conditions for After-Sales Service Rules

These "After-Sales Service Rules" (hereinafter referred to as "these Terms") apply to all users (including individuals, entities, distributors, etc.) who have successfully registered on the Westmonth Independent Station Platform (URL: https://www.westmonth.com/) and use the platform's services. After-sales issues for products purchased on the platform shall be handled in accordance with these Terms.

II. Important Notes and Explanations

1. Scope of Application and Third-Party Service Liability

These Terms expressly apply to all products and services provided by the Westmonth Independent Station Platform. These Terms do not cover any third-party services. If distributors choose to use third-party services, they should comply with the relevant terms and regulations of the third-party service providers. The platform shall not be liable for any third-party services.

2. Applicability of After-Sales Rules

For products purchased before these Terms take effect, after-sales issues will be handled in accordance with the after-sales service rules effective at that time. For products purchased after these Terms take effect, the after-sales rules specified herein shall apply.

3. Updates and Publication of Terms

The platform reserves the right to adjust these Terms at any time based on operational needs. All updates will be published via platform announcements. Distributors can access the latest version of the After-Sales Service Rules in the "Rules Center" under "Service Rules" on the platform website.

III. Logistics After-Sales Issues

1. After-Sales Service Timeframe

Logistics after-sales:

If goods are not received within 20 working days after payment, claim assistance will be provided. (Note: Claim assistance is only available for orders shipped by the platform. For other shipping methods, the platform only supports outbound processing and does not provide after-sales service after shipment.)

Product issues (damage, leakage) after-sales:

Within 20 calendar days after payment, if distributors find quality issues, quantity shortages, or shipping errors, they may submit an after-sales appeal to the platform.

2. After-Sales Processing Methods

Distributors must provide corresponding evidence. The platform will review the evidence. If approved, distributors can receive corresponding after-sales processing based on the following:

[Note: 1. Except for China and Southeast Asia, returns are not supported in other regions; 2. Shipping costs are non-refundable for all orders shipped due to subjective reasons]

3. Cases Not Eligible for After-Sales:

1) Minor packaging damage (defect area under 10%) that does not affect product use.

2) Third-party last-mile delivery, as liability cannot be determined.

3) After-sales issues without sufficient supporting evidence.

4. Specific Scenarios Not Considered Product Issues:

a. Color Difference: Color differences due to camera, lighting, and display factors are not considered shipping errors or product issues.

b. Size Tolerance: Reasonable measurement variations are not considered shipping errors.

c. Improper Operation: Losses caused by improper operation or failure to follow instructions are not product quality issues.

IV. Slow-Moving Return Rules

1. Definition:

Applies to regular (non-customized) products with order quantities over 200 units that need to be returned without quality issues.

2. Return Rules:

Returns must be requested within 3 months of shipment, with evidence of slow sales. The platform will review the evidence.

[Note: All slow-moving returns require approval from the platform's after-sales team. Unauthorized returns will not be compensated.]

Note: Slow-moving returns are only supported for the China region.