After-Sales Service Rules

Version: January 2026

Effective Date: January 5, 2026

I. Scope of Application

These After-Sales Service Rules apply to products purchased by users on the platform. When users encounter after-sales issues related to receipt, logistics, product quantity, or product quality, they shall be handled in accordance with these Rules.

II. After-Sales Application Timeframe

1. Goods Not Received (Logistics)

If goods have not been received within 20 working days after order payment, users may contact platform customer service to submit an after-sales application. The platform will verify and process the case based on the order logistics status.

2. Product Issues

Within 20 calendar days after order payment, if users discover issues such as product damage, leakage, quantity shortage, or wrong items shipped, they may contact platform customer service to submit an after-sales application.

After-sales applications submitted beyond the above timeframe may not be accepted by the platform.

III. Required Materials for After-Sales Applications

When applying for after-sales service, users should provide necessary supporting materials based on the issue type, including but not limited to:

Order number; product photos or videos; outer packaging photos; shipping label photos; logistics exception screenshots; clear evidence of quantity shortage, wrong shipment, damage, or other issues.

If users are unable to provide sufficient supporting materials, the platform may not be able to accept the after-sales application.

IV. After-Sales Processing Methods

The platform will review the materials submitted by users, order information, and logistics status. Upon approval, one or more of the following processing methods will be provided based on the actual situation:

Resend the product; refund the corresponding product amount; handle short-shipped, wrong-shipped, or damaged items accordingly; assist in verifying and processing logistics exception orders.

For shipped orders where users request after-sales service due to subjective reasons, shipping costs will not be refunded.

For orders with completely wrong items shipped, the platform may arrange reshipment or refund based on the actual situation. For orders with partially wrong or short-shipped items, processing will in principle be based on the corresponding amount or quantity of the problematic items.

V. Situations Not Eligible for After-Sales

The following situations are not eligible for after-sales service:

Minor outer packaging damage that does not affect normal use of the product inside;

Users who fail to provide sufficient supporting materials;

Personal injury or property loss caused by user's improper operation, failure to follow instructions, or other improper conduct;

Reasonable color differences due to camera equipment, lighting, or display variations;

Reasonable size tolerances due to manual measurement, measurement tools, or measurement methods;

After goods have been shipped, users requesting after-sales service for subjective reasons that do not meet return/exchange conditions.

VI. Return Instructions

Except for the China region and Southeast Asia region, returns are generally not supported in other regions. Whether returns are supported is subject to the specific order, delivery region, and platform review results.

Please do not ship products back on your own without confirmation from platform customer service. If products are returned without authorization and result in loss, damage, or inability to identify the order, the platform may not be able to process the after-sales request.

VII. Slow-Moving Inventory Return Policy

Slow-moving inventory returns only apply to qualifying large-volume purchase orders and do not apply to regular retail orders.

If the purchase quantity of a single non-customized regular product exceeds 200 units and the products have no quality issues, users must contact the platform to apply for review within 3 months of shipment. Whether returns are supported and the specific processing standards are subject to the platform's review results.

Slow-moving inventory returns are not supported for regions outside of China.